At Homechop, your satisfaction is important to us. We take extra care to ensure all food items are fresh, properly packaged, and delivered in good condition.
Eligibility for Returns
Due to the nature of food products, returns are generally not accepted once items have been delivered.
However, we will gladly review and resolve issues in the following cases:
- You received a wrong item
- Your order arrived damaged or spoiled
- Items were missing from your delivery
Reporting an Issue
If you experience any of the above issues, please contact us within 24 hours of delivery with:
- Your order number
- Clear photos or videos of the item(s)
- A brief description of the issue
📧 Email or WhatsApp our support team using the contact details on our website.
Resolution Options
Once your complaint is verified, we may offer one of the following:
- A replacement of the affected item
- A refund, where applicable
Non-Returnable Items
- Items damaged due to improper storage after delivery
- Orders reported after 24 hours of delivery
- Change of mind after purchase
Refund Processing
Approved refunds will be processed to the original payment method or as store credit within 5–10 business days, depending on your bank or payment provider.
Contact Us
For any questions or concerns, please reach out to our customer support team. We’re always happy to help.